DEPILEX ONLINE PRIVACY POLICY

1. About This Policy

This Privacy Policy explains how Depilex Group, operating Depilex Online and referred to in this policy as “Depilex,” “we,” “us” or “our,” collects, uses, shares and protects personal information through www.depilexonline.com.

It applies to visitors who use the website, contact Depilex, search for a branch, submit an enquiry or use another website feature that refers to this policy.

Separate privacy notices may apply to salon appointments, employment, franchise operations, Depilex Institute admissions or services provided directly at a Depilex location.

2. Information We Collect

Depending on how you interact with the website, we may collect:

2.1 Information you provide

This may include:

• Your name and email address
• Telephone or WhatsApp number, where provided
• The subject and content of an enquiry
• Preferred city, branch or service
• Appointment-related details provided through a linked or assisted booking channel
• Certificate reference information entered for verification
• Marketing preferences
• Any other information you voluntarily provide

Please do not submit sensitive personal or medical information through the general contact form unless it is necessary and specifically requested.

2.2 Information collected automatically

When you visit the website, our systems or authorised service providers may collect limited technical information, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on the website
• Referring website
• Approximate location derived from an IP address
• Cookie identifiers and website error logs

The exact technologies currently operating on the website remain subject to technical confirmation.

3. How We Use Information

We may use personal information to:

• Respond to questions, complaints and service enquiries
• Help users find an appropriate Depilex location
• Facilitate appointment or service requests
• Verify certificates or other authorised records
• Operate, maintain and secure the website
• Understand and improve website performance
• Prevent fraud, misuse and security incidents
• Maintain appropriate business and communication records
• Send marketing communications where permitted and in accordance with your preferences
• Comply with legal obligations and lawful requests
• Establish, exercise or defend legal rights

We will not use personal information for a materially different purpose without an appropriate basis or further notice.

4. Grounds for Using Information

Depending on the circumstances, we process information:

• To respond to your request or take steps requested by you
• To provide or administer a service
• With your consent, including where consent is appropriate for marketing or non-essential cookies
• For legitimate business purposes, such as website security, customer support and service improvement
• To comply with applicable law or protect legal rights

Where processing is based on consent, you may withdraw that consent, although this will not affect processing already carried out lawfully.

5. Cookies and Similar Technologies

The website may use cookies, pixels, tags or similar technologies to:

• Enable essential website functions
• Remember user preferences
• Measure website traffic and performance
• Identify technical problems
• Support advertising or campaign measurement, where enabled

Non-essential analytics or advertising technologies should only be activated in accordance with the consent and preference mechanisms implemented on the website.

You can manage cookies through the website’s cookie settings, where available, or through your browser. Blocking some cookies may affect website functionality.

6. Marketing Communications

We may send promotional communications where you have requested them or where otherwise permitted.

You can unsubscribe by using the link in a marketing message or by contacting [email protected]. Service-related communications, such as replies to an enquiry, are not marketing messages.

7. When We Share Information

We may share personal information only where reasonably necessary with:

• Depilex departments and authorised personnel
• Relevant Depilex locations or franchise operators when responding to a branch-specific request
• Website, hosting, technical-support and cybersecurity providers
• Communication, appointment or customer-support providers
• Analytics, advertising or marketing providers, where properly authorised
• Payment providers or couriers if online transactions are introduced
• Accountants, auditors, lawyers, insurers and other professional advisers
• Government, regulatory or law-enforcement authorities where legally required
• A purchaser, investor or adviser involved in a merger, restructuring or transfer of the business

Service providers should be permitted to use information only for authorised services and subject to appropriate confidentiality and security obligations.

We do not sell personal information for payment.

8. Third-Party Websites and Social Media

The website contains links to social-media platforms and other external websites. Depilex does not control the privacy practices of those third parties. You should review their privacy notices before providing information to them.

Interactions through WhatsApp, Facebook, Instagram, TikTok, YouTube, X or another platform may also be processed by that platform under its own terms.

9. International Processing

Some website, hosting, communications or technology suppliers may process information outside Pakistan.

Where this occurs, Depilex will take reasonable steps to select reputable providers and require appropriate contractual, confidentiality and security protections, taking account of applicable law and the nature of the information.

10. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, operational, security, accounting, dispute-resolution and legal requirements.

Retention periods may vary by record type. Information that is no longer required will be deleted, anonymised or securely archived in accordance with Depilex’s retention procedures.

11. Information Security

Depilex uses reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

Access should be limited to authorised persons who require the information for legitimate duties. However, no website, transmission method or storage system can be guaranteed to be completely secure.

12. Your Privacy Choices and Requests

Subject to applicable law and reasonable verification, you may ask us to:

• Confirm whether we hold personal information about you
• Provide access to information associated with you
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Stop or limit certain uses of your information
• Record an objection to a particular use
• Withdraw consent
• Stop sending marketing communications

Requests should be sent to [email protected] and should identify the information or interaction concerned.

We may request reasonable proof of identity before acting on a request. Some information may need to be retained where required for legal, security, recordkeeping or dispute-resolution purposes.

13. Children’s Privacy

The website is not designed primarily for children below 15 years.

A parent or guardian should make general website enquiries on behalf of a child. Where a Depilex service legitimately involves a minor, the relevant location should obtain information and consent through an appropriate parent or guardian process.

14. Complaints

Privacy concerns should first be submitted to:

Privacy Contact: Depilex Head Office
Email: [email protected]
Telephone: +92 (0)423 569 2801
Address: 266/4C, Sector FF, DHA Phase 4, Lahore

We will review the concern and respond within a reasonable period after receiving sufficient information to investigate it.

Nothing in this section limits any right to approach an authority or court having lawful jurisdiction.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in the website, our operations or applicable requirements.

The updated policy will be posted on this page with a revised “Last updated” date. A more prominent notice may be provided where a change materially affects how personal information is used.

16. Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Depilex Group

Address: 266/4C, Sector FF, DHA Phase 4, Lahore
Privacy email: [email protected]
General telephone: +92 (0)423 569 2801